·   10+ years experience as a Project Manager

·   10+ years experience in Telecommunications and Project Management                

·   10+ Provisioning and Engineering SME and Project Manager

·   10+ years of experience with Fiber Optics, Network Infrastructure and hardware build outs

·   10+ years of experience as Account Technical Support  

·   10+  years of experience working on infrastructure projects

·   10 + years  experience as provisioning and engineering SME design for Training Support

·   10+  years of experience with physical / virtual servers

·   5  years of experience with firewalls

·   Experience managing Enterprise Project Programs budgets of  up to $15M

·   10+ Remote Working Experience

·   10+ years performing analysis of business requirements for IT Infrastructure and software deployment projects

·   Experience managing 20-25 resources in a matrix environment on-shore and off-shore

·   Experience with Regional, National, and Global projects

·   Excellent verbal/written communication skills             

·   Excellent negotiation and facilitation skills

·   Excellent leadership and interpersonal skills, with the ability to work across functional lines and at any levels

·   Excellent organizational and problem solving skills

·   Excellent collaboration and teamwork skills             

·   Advanced skills with Microsoft Office Project, Word, Excel (Vlookup, Pivot tables), PowerPoint presentations, Access, and Visio; Sharepoint, PMATT, and Mercury Project Management

·   PMBOK, Waterfall and Agile Methodology               

·               Technically competent with considerable knowledge Wireless and Landline Telecommunications, Ethernet Technology, 2G, 3G, 4G, and LTE; Fiber Optics, WDM, SDH/SONET (ESCONÒ, FICONÔ, Fiber Channel, Gigabit Ethernet, DS-1/DS-3, OC-3 through OC-192, IOC, and D1 Video) TCP/IP routing protocols, and Juniper, Cisco Switches and Routers, Tellsbs and Alatel SIADs, GSCs, Load Balancers and Probes.

 

Computer skills:  PMATT, Mercury HP Project Management, Clarity, Plainview, MS Office, MS Project, Granite, Granite Works, AOTS, IWOS, Utrac, EPADD, ACAT, CTS, Metrowatch, Cisco and Nortel IOS, Microsoft Project Manager, Microsoft Windows, Novell, UNIX and Solaris OS, LAN, WAN, MAN, Software proficiency, Documentum, Microsoft SQL Dbase, Remedy, Avalon, CTS, Office: Power Point, Outlook, Access, Project Manager, Excel, Lotus, People Soft, Visio, SOTS, TIRKS, Integrated Accounting and Internet

 

PROFESSIONAL EXPERIENCE

 

04/2015 – 7/21/2015 – Staffing Technologies/NCR, Atlanta, Georgia

IT Infrastructure Project Manager

 

·   Responsible for budget, resource allocation, charters, project plan, schedule, design, development, deployment monitor, and evaluate documents and directed projects to ensure the implementation of business solutions.

·   Managed IT Infrastructure program and multiple projects of different sizes and complexities. Including storage management, Wireless LAN deployment, Wi-Fi Refresh, UCM (Unified Communication Manager) software upgrade, Oracle Session Border Controllers, QoS upgrade, IP Telephony CISCO Jabber, Data Report Standardization, Telepresence Video Teleconferencing.

·   Performed analysis of business and functional requirements for IT Infrastructure and software deployment projects.

·   Produced project plan based on Project Management methodologies for executing programs and projects.

·   Responsible for leading multiple cross-functional teams in America, EMEA, and APAC regions.

·   Managed NCR and third party contracts as needed; ensuring projects met established time, cost, contractual and technical requirements.

·   Defined and managed the project's change control procedures and effectively utilized all available methodologies and tools, culminating in client acceptance of and payment for results.

·   Conducted progress reviews with upper management within the realization team structure, the client and account team personnel, providing contingency and problem resolution plans as required.

 

        11/2013 – 12/2014- Crystal Equation/AT&T Mobility, Atlanta, Georgia\

        Mobility Infrastructure Project Manager

·   Responsible for NTD (Network Technology Development) projects including Load Balancing, Probes deployment, and software rollout and upgrades.

·   Responsible for all aspects of assigned project/projects for or within the Network organization delivering the project within the identified timeframe and at or below budget.

•          Single Point of contact on end to end management of assigned (large,/multiple) projects, completing projects within allotted timeline and budge

•          Clarified and developed project scope, detailed work plans, schedules, objectives, estimates coordinated activities of the project team, identifying resources and implementation strategy.

•          Performed analysis of business and functional requirements for IT Infrastructure and software deployment projects.

•          Conducted project status meetings, project reporting, and responsible for project tracking and analysis, including project interdependencies.

•          Collaborated across multiple functions to ensure adherences to quality standards, internal processes, and reviews project deliverables to drive to required project results.

•          Identified, recommended and took action to drive the analysis, solutions resolution to all issues/roadblocks in a timely fashion.

•          Provided overall direction and technical or analytical guidance to project and program teams that typically span multiple                organizations, markets and outside suppliers/vendors.

•          Provided technical and analytical guidance to project team.

•          Recommended and takes action to direct the analysis and solutions of problems.

•          Responsible for communication with stakeholders, internal clients, vendors and executive leadership.

•          Experience with Waterfall and Agile project management methodologies.

 

        9/2012 – 2/2013 Veredus/ Fiserv, Duluth, Georgia             

        IT Project Manager             

•          Responsible for budget, resource allocation, charters, project plan, schedule, design, development, deployment monitor, and evaluate documents and directed projects to ensure the implementation of business solutions.

•          Performed analysis of business and functional requirements for IT Infrastructure and software deployment projects.

·   Managed IT Infrastructure programs and multiple projects of different sizes and complexities. Including storage management, VMware deployment, disaster recovery, and Data Center infrastructure.

•          Provided a track record of successful IT project delivery with minimum disruption to the business.

•          ITIL experience.

•          Experience with Waterfall and Agile project management methodologies.

•          Experience of managing joint on-shore, offshore and 3rd party teams.

•          Excellent stakeholder management skills.

•          Exceptional verbal and written communication, influencing and facilitation skills.

•          Experience in the RFP process, procurement and contract negotiation.

•         10+ years’ project management experience

 

4/2012 – 09/2012 – Crystal Equation/ AT&T Mobility, Atlanta, Georgia

National Infrastructure Project Manager

 

·   Managed Marconi/Security New Technology program, consisting of deployment of hardware, transport, routers, servers and

·   Firewalls throughout National and Regional Data Centers for the AT&T Mobility Network.

·   Managed tactical plans and communicating tasks to the owners with enough time for the tasks to be completed

·   Managed project plans and provided Excel reports and PowerPoint presentations on project integration statistic progress to Executive Directors, Vice Presidents and cross functional organizations

·   Performed analysis of business and functional requirements for IT Infrastructure and software deployment projects.

·   Served as primary escalation point for project level issues, escalate with management of task owners of all involved factories including Project Managers of dependent projects.

·   Risk analysis and documentation

·   Initiated review of risks and jeopardies resulting in change controls requests to rebaseline project plan scope, resources, budget, and schedules.

·   Created PowerPoint presentations up to VP level, and weekly program reports to tactical team, stakeholders, resources, Area Managers, Directors, and Executive Director

·   Experience with Waterfall and Agile project management methodologies

 

4/2011 – 2/2012 – REM Enterprise Solutions/AT&T Mobility, Atlanta, Georgia

Infrastructure LTE Project Manager

 

·   Managed Regional Wireless IP over Ethernet backhaul network for the 4G LTE deployment and activation project for the Infrastructure Transport Organization.

·   Managed the deployment and replacement implementation of Tellabs SIADs with Alcatel Lucent SIADs in New York, Washington/Baltimore, and Philadelphia markets

·   Managed Nationwide IOS and QoS Cisco SIAD upgrade project

·   Facilitated deployment options and processes with RAN, RF, ASR, Transport, CPDO, Construction & Engineering, Finance, Procurement subject matter experts

·   Managed project plans and provided Excel reports and PowerPoint presentations on project integration statistic progress to Executive Directors, Vice Presidents and cross functional organizations

·   Conducted business requirements review and formulated logical statements of business requirements

·   Translated business partner needs and issues into project plan             

·   Developed effective working relationships with business partner(s).

·   Participated in Process Improvement, Strategic Directions, and Solution Performance Projects

·   Experience with Waterfall and Agile project management methodologies.

 

09/2009-4/2011  -MyCom-Fusion Solutions/AT&T Mobility, Philadelphia, Pennsylvania

Network Support Project Manager

 

·   Managed Wireless Communications project in the Networking Engineering organizations

·   Project managed the deployment of Tellabs 8605-D SIAD (Smart Integrated Access Device) and Traffic migration in the East Pennsylvania Market

·   Facilitated requirements gathering sessions with RAN, RF, ASR, Transport, CPDO, Construction & Engineering, Finance, Procurement subject matter experts

·   Conducted business requirements review and formulated logical statements of business requirements

·   Translated business partner needs and issues into  project plan             

·   Developed effective working relationships with business partner(s).

·   Managed project plans and reported on project integration statistic progress to Local Market Management and National PMO Group             

·   Participated in Process Improvement, Strategic Directions, and Solution Performance Projects

·   Experience with Waterfall and Agile project management methodologies.

 

04/2009-09/2009   Manpower/HEWLETT PACKARD Alpharetta, Georgia

IT Global Telecom Project Manager

 

·   Lead Project manager for the deployment of IT/Telecom Wireless Mobility Transformation Project in Europe, Middle East, and Africa regions

·   Facilitated requirements gathering sessions with Lead regional support of IT, Legal, Service Management, Human Resources, Employee Relations, Finance, Procurement, Communications, and Operations Subject Matter Experts and stakeholders

·   Managed project plans and provided Excel reports and PowerPoint presentations on project integration statistic progress to Executive Directors, Vice Presidents and cross functional organizations

 

09/2007-02/2009    STRATEGIC STAFFING/AT&T, Alpharetta, Georgia 

AT&T Ultravailable Life Cycle Manager   

 

·   Managed project management activities on National and International Sonet/DWDM (Dense Wavelength Division Multiplexing) Metro and Long Haul Networks Responsible for Life Cycle project management activities on Sonet/DWDM (Dense Wavelength Division Multiplexing), Frame Relay, Private Line and Voice Networks Metro and Long Haul Networks for Credit Swiss Financial, ABN-AMRO, Shell Petroleum, Wyeth Pharmaceutical, L’Oreal accounts

·   Managed network activities, additions, changes, moves, and deletions; node augmentations, fiber optics build outs, Inventory/Asset Management, Technology Planning and Review of Sonet/DWDM equipment

·   Managed project plan and provided Excel reports and PowerPoint presentations on project integration statistic progress to Executive Directors, Vice Presidents and cross functional organizations

·   Supported ESCONÒ, FICONÔ, Fiber Channel, Gigabit Ethernet, DS-1/DS-3, OC-3 through

OC-192, IOC, and D1 Video protocols 

·   Reviewed Capacity Analysis reports to support existing and future growth

·   Reviewed and manage client’s billing, Contracts, and SLA attainment

·   Participated in Process Improvement, Strategic Directions, and Solution Performance Projects

 

 

 

5/2005 – 09/2007    Georgia Total Realty, Atlanta, Georgia

Real Estate Agent

 

·   Generated $1,600,000+ of Residential Real Estate Sales

·   Negotiated pre-foreclosures, short sales with Financial Institutions

·   Negotiated sales and leases of Residential and Commercial properties

 

9/2000 – 10/2005    BELLSOUTH CARRIER PROFESSIONAL SERVICES, INC., Atlanta, Georgia

Service Delivery Senior Manager 

 

·   Supervised 25 Project Managers in the provisioning, installation, troubleshooting and process of Frame Relay, Private Line and Voice Networks for Wachovia, First Union Bank, Bank of America, Airtran, Regal Cinemas, and Winn Dixie accounts

·   Received and resolved 2nd level escalations from customers and account teams

·   Managed project plans and provided Excel reports and PowerPoint presentations on project integration statistic progress to Executive Directors, Vice Presidents and cross functional organizations

·   Subject Matter Expert and responsible for planning, development, and training implementation of Telecommunications Operational Service Delivery processes and guidelines 

·   Developed business, functional and system process requirements for Telecommunications Service Delivery operational systems

·   Performed research and analysis of operational statistical data used to measure develop and enhance new and existing processes for operational center activities

·   Performed analysis of business and functional requirements for IT Infrastructure and software deployment projects.

·   Interacted with internal and external organizational personnel to discuss, plan, and develop enhancements and new processes

·   Communicated progress and accomplishments of multiple process improvement and development projects to company executives

·   LD training, Provisioning, and Engineering Subject Matter Expert

·   Experience with Waterfall project management methodologies.

 

12/1998- 9/2000        KMC TELECOM, Duluth, Georgia 

System Design Engineer 

 

·   Hired as Circuit Provisioning Engineer and promoted to System Design Engineer in 09/1999

·   Provided field technical support related to engineering, planning and designing; Coordinated between telecommunications sub-contractor, site team, and other onsite contractors of telecommunications applications and equipment in the Southeast and Mid Atlantic KMC Markets

·   Managed network activities, additions, changes, moves, and deletions; node augmentations, fiber optics build outs, Inventory/Asset Management, Technology Planning and Review of Sonet

·   Hands on Lucent and Fujitsu configurations at central office and customer sites.

·   Conducted customer premise equipment and fiber lateral construction cost analysis and capital budget preparation.  Progressive experience providing comprehensive and cost effective network provisioning engineering of voice and data communications circuits

·   Telecommunications knowledge of Lucent OC-48, OC-12, OC-3 DS3 systems, Switches DEX-600E, DMS 100, GL3000, Lucent 5ESS, DDM2000, SLC2000, Fujitsu FT2000, FLM600, FLM150,  Alcatel Broadband DXC 3/3, DACS IV, DACS II, Digital Cross-connect 1/0, Accudacs, Echo-Cancellers, ESFMU’s, M13’s Collins, Karkar, and NEC, Lucent FiberReach, ConnectReach, Fujitsu Factor, Cisco, Larscom Split Units, Verilink, and Wellfleet Routers

·                                Operating knowledge of test equipment, Fireberd 6000, IDTS, Sage 930, T-Berd 209, 224, 310 and INET Box. Cable Certified.  Working knowledge of Bellcore Lerg and Clones

·                                Hands on experience with Circuit Layout Records and Design Layout Records.

·                                Coordinate with other technical departments responsible for facilities design, capacity planning and network architecture

·                                Progressive experience providing comprehensive and cost effective network provisioning engineering of voice and data communications circuits

 

EDUCATION

B.A. Behavioral Sciences, National-Louis University, Atlanta, Georgia

PMP CERTIFICATION PREPARATION PART ONE, Education to Go

 

ACTIVITIES:  Mountain Biking, Swimming, Reading, Drawing, Painting, and Dancing